Frequently Asked Questions:
Talo Pet Feeder:
You can set as many different moments as you want. You can set these feeding times on different days, for example only on Mondays, only on Monday to Friday, only on weekends, all week, or just once and no more. In short, there are enough options for your pet.
Click on "+" to add a new feed time, or edit an existing feed time by clicking on the time. Click "repeat" and select all days of the week. Save the settings and from now on the feeding time will repeat every day.
There are two infrared sensors in the pet feeder. They measure if there is enough food in the tank and whether the food came out successfully. If the pet feeder is located in a sunny environment (next to the window for example), then it could be that the infrared sensor may not be interrupted because the sunlight is shining in the sensor. As a result, the pet feeder will send a notification to your phone that no food was dispensed.
We recommend that you place the pet feeder in such a way that it is impossible for direct sunlight to shine in the feeding machine. That is also better for your pet's food.
You can set a minimum of 1 serving and a maximum of 12 servings. Each serving contains about 10 grams.
The Talo Smart Automatic Feeder is only suitable for dry food. If you often feed your pet wet food, it will not be suitable. We also recommend that you have a maximum chunk diameter of 1.5 cm. This way you are assured that the automatic feeder will always work properly. Not sure if your chunks are suitable? Send us a message with the type of feed and we will help you further.
Safety
Read this page carefully before use.
- This product is only suitable for DRY FOOD. Be aware that using WET FOOD is prohibited.
- Children should be closely supervised to ensure that they do not play with the device.
- Do not let the power cord hang over the edge of the table or counter and make sure it does not touch hot any surfaces.
- To prevent pets from knocking over the pet feeder, it is advisable to place the pet feeder in the corner or against the wall.
- Protect the electricity cable well to prevent your pet from biting the cable and causing a dangerous situation, such as an electric shock.
- Protect the power cord and avoid contact with water or other liquids.
- Read the manual carefully before use. Keep the manual for future reference.
- To reduce the risk of electric shock, this product should only be opened by a Talo authorized technician when service is required.
- Only use the device for its intended purposes. Do not use the device for other purposes than described on this page.
- Do not use the device if any part is damaged or defective. If the device is damaged or defective, replace the device immediately.
- The device is suitable for indoor use only. Do not use the device outdoors.
Cleaning & Maintenance
- The bowl and food tank can be removed for cleaning. These parts can be put in the dishwasher.
- Do not use cleaning solvents or abrasives.
- Do not clean the inside of the device other than the bowl and the food tank.
- Clean the outside of the device using a soft, damp cloth.
Warranty
Any changes and/or modifications to the product will void the warranty. We cannot accept any liability for damage caused by incorrect use of the product. The terms & conditions relating to the warranty can be found on our Warranty page.
Disposal
- The product is designated for separate collection at an appropriate collection point. Do not dispose of the product with household waste.
- For more information, contact the retailer or the local authority responsible for waste management.
Documentation
The product has been manufactured and supplied in compliance with all relevant regulations and directives, valid for all member states of the EU. The product complies with all applicable specifications and regulations in the country of sales. Formal documentation is available upon request.
Support
If you need further help or have comments or suggestions please visit our Support page.